Poor ISP constantly having to rebook router to have connection for a few minutes.

i phoned to complain about the fact that i have to restart the router consistently at times within minutes of reestablished the connection. every time i call i am around the 30th caller, today i was caller 28 and held on for 43 minutes to eventually speak to the technician. I had hardly completed telling him what the problem is when the line goes dead. this would mean that i have to recall and hold on for another 40 odd minutes. they have my details on screen which meant that he could have called back but no that is to much to ask from such a pathetic service provider. Thanks Kevin (technician) I know that is too much to ask for to provide a service to the people that pay you salary. Obviously looking at all the negative reviews your CEO does not care about the fact that you are rated the 54 worst ISP. if he cared he would have ensured that the call centered is better manned and that you do not have to hold on for 43 minutes just to be dumped. I am sure he probably has a deal with the cell phone companies and gets a kickback for all the minutes his clients hold on for service which is non existing.