POOR, INCONSISTENT AND *********** ALL ROUND SERVICE

I would like to complain about the very poor and *********** service I have received from MWEB over the last week. My complaint to which they did not respond on facebook (after about 4calls to different people - two technicians included - potentially every call being about 20minutes long and not one person has helped me solve my problem. Also the query log on my profile doesn't work so I can't even log a query for someone to call me back...my online complaint to which no one has responded was as follows "I would like to complain about a MOST DISGUSTING AND *********** service since Thursday last week...I've been a fibre prepaid customer since April 2020. All was well but I decided to become a debit order customer which made sense as it means I dont have to physically buy a voucher for more data each month..the service will be endless once you take my debit order from my account. You've sent me an email saying my line is activated but I've had no internet since the change over..I've spoken to two technicians (and two people who deal with fibre line activation) who could only suggest switch the router on and off for ten seconds and still nothing...I've now been without internet for four days!!! I've made about five calls each of which have cost me +-20mins of my personal cell phone time (last call was 25minutes long and I had not spoken to anyone from minutes 18onwards so I decided they've forgotten about me so I hung up...do you have anyone COMPETENT enough to help me? My ID number is ***. Please get a technician to call me because your online query logging system keeps on timing out so I can't even log an online query...i am most disgusted...more than an hour of cell phone time and the problem is still not fixed! It's not like you put in a new fiber line? you have but only changed the type of client that I am so why am I connected on my fibre line with the passwords you have provided but there is no internet connection?...Is there truly not someone who knows which button to press or to guide me? I have paid you but you are not providing me with the service I am paying you for. Please contact me soonest to sort this nonsense out.