Poor Hardware Support

I give the technicians 5 stars in terms of their patience. But in terms of hardware support they are rated a 0. I signed up with Mweb on Tuesday 15/11. It was a brand new line installed by Vumatel. The registration was quick. The time it took them to debit order my account was quick. However I am 5 days down the line and my line isn’t active. I have no internet. I have reported, escalated , followed up, chased. Without any success. I haven’t had a single day of internet since registration. It’s now a weekend. Vumatel isn’t working and I just need to sit without internet until the new week. Meaning I can’t work. Although Mweb happily took the money for services NOT rendered. This is my first experience with Mweb. And I’ll be honest, I’d prefer getting a refund then to continue with this level of customer support.