Poor Feedback on Queries

I app**** for a fibre installation at my home on the 15th of February 2016. I was originally told by the call centre operator (Kyle Adonis) that the installation could take up to two weeks which I was happy to wait. Kyle also happily gave me his e-mail address and said that I could contact him at any time with any questions. Unfortunately I have not heard from Kyle again on numerous attempts to contact him via e-mail.<br> <br> After the two weeks had passed I called MWeb back on numerous occasions to find out what the progress was with the installation and each time I called the waiting period for installations seemed to be longer and longer, first two weeks, then 1 month, then 40 days and so on.<br> <br> I was also told that the matter was being escalated to the \fibre sales department\" and that I would receive feedback. This feedback never happened. I have not heard from either MWeb nor Telkom regarding the installation.<br> <br> I don't mind waiting, but at least give me an accurate reflection of how long it will take from the get-go rather than promising something you can't deliver. <br> <br> Also when a call centre agent says they'll call you back... CALL BACK!"