Poor customer support and resolution from MWEB and Vumatel

My internet has been down for over a week now, I have fibre through Vumatel and my ISP is MWEB. I have sent 11 queries in the MWEB app which is linked to my profile. MWEB has decided not to reply to any of the 11 requests / updates I have asked for feedback on. They then get you to call in as they are clearly not answering on the method of support they push you toward (their app...)??? When I called which has been around 4 x in the last week the best outcome I had was being caller number 14 and waited 10mins to be answered at my cost. The worst was caller 30 and after 25mins I gave up. All they did was log the call and tell me Vumatel have a 3 to 6 day turnaround time. It is day 6 now becuase weekends are of course not counted and I am still unsure if anyone is coming out to sort my issue???? This is a Vumatel issue and we need someway to be put in contact with the fibre provider directly, this might light a fire under them.... While this all goes on or doesnt go on I still pay for all my internet services like Netflix, DSTV, MWEB but am unable to use it.... Not very fair.... Will I also be compensated for all the data I have spent working from home hotspotting off my cell to be connected in order to work???

Really poor form from MWEB and Vumatel.....