Poor Customer services at Mweb in all their departments

I'm using Mweb Fiber, in November I informed them that I'm moving to a new place to move my line there and they send me emails what to do, I send them all information they requested but after moving they have not activated my internet until now. Saturday I called them at 08:00am they did not pick up the call. yesterday I called them from 08:00am I'll on line for hours and when someone answers the call they transfers me to another department and i'll wait again for hours without any help. They are coming with excuse that the old tenant did not cancel the internet on time but I was with him on Saturday he said they are lying to you mine is already working where I moved in and you can give them my number to call me. Mweb deducted my money for the internet on the 30ths of November but they want me to wait until the 18 December it is when they'll activate my line, I don't know for what reason and their customer service in every department they have is very very very poor. Yesterday I spent R300 just on the phone with them as they don't answer.

Hello Peter please assist

Kind regards Altino