Poor customer services

Had an outage due to heavy rains about 2 weeks ago. Tried to contact them but offices closed as this happened on Saturday night. Tried calling Sunday even technical support was closed. I contacted my infrastructure company myself on Monday morning and logged the fault in fact I left a message for them on their website and they called me back within a few hours. All this while trying to reach mweb spending almost R200 buying airtime and each time the monies ran out. I emailed mweb even logged a query on their website and now about 2 weeks later I am still awaiting a call back from them.