Poor customer service - Router not delivered and MWEB cant assist in allocating it

Poor customer service .

Recently joined MWEB and I already regret it - I wanna cancel . I have been calling their call centerer and no one is willing to assist after waiting minutes and minutes online waiting to talk with call centere agents . My product is activated yet there is no router and they deducted a subscription fee on my account . When I call no one knows where is my router they tell me to check with CCD couriers and CCd couriers when I give them my ID number they say they did not receive it from MWEB and MWEB says it was suppose to be delivered by CCD on the 4th of September 2020 . I keep going back and forth and very frustrated . I can not recommend this company to anyone .