Poor customer service, lack of interest in resolving a persistant issue

Dealing with Mweb has been one of the most frustrating and exhausting experiences I've had to endure. It all started early in the morning, just after 8 AM, when I tried to report an issue with my emails not pulling through. The first major hurdle was that Mweb is essentially unreachable by telephone. I waited on hold for 22 minutes, being first in line, only to have my call go unanswered. Not only did this waste my time, but it also cost me money to hold for absolutely nothing. I then turned to the chat option, hoping to get some kind of resolution. But that was a mistake too. The chat agents gave me various solutions that were completely unjustifiable and didn’t address the actual problem. When I expressed my frustration, the agent—Zandile—just closed the chat altogether, completely avoiding further conversation. After six hours of struggling to get my work done without Outlook, I finally managed to get through to someone over the phone by selecting the "New Business" option. Suddenly, they were willing to pick up the phone. The agent transferred me to a person named Elmie, who initially tried to pass the blame off to Outlook and suggested I reach out to them directly to resolve the issue. It wasn't until I completely lost my cool that Elmie finally started attempting to find a solution. This whole ordeal was exhausting, time-consuming, and incredibly unprofessional. The lack of effective communication, poor customer service, and dismissive attitude from the agents made this experience truly painful. I don’t know if Mweb has a genuine interest in helping its customers, but based on this experience, I’ll be looking for alternatives in the future. Avoid at all costs if you value your time and sanity.