DN
Duncan N
1 reviews | Active since Nov 2017
15 Apr 2026, 21:27
Poor customer service from Mweb.
They have a serious billing problem, their chat team doesn’t respond, you can’t get them via phone, they don’t respond to support tickets. They will try debiting your account even if you changed detail they will insist on debiting the old one. They don’t get be you the pay lini in time and before you know it, they double the invoices plus interest. They have a very poor customer service and their automated system doesn’t give all the required options. They don’t even deserve a single star.
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Mweb's replyOfficial
16 Apr 2026, 08:43Hello Duncan. Thank you for sharing your experience. We understand how frustrating billing issues and difficulty reaching support can be, especially when it affects your payments and account status. This is not the level of service we aim to provide. To help ensure your banking details are correctly updated and reflected on your profile, please follow the steps below:
Why this is important:
Updating your details directly on your profile ensures that future debit orders are processed against the correct account and helps prevent failed debits, duplicate billing, or interest being app**** due to missed payments. If you’ve already updated your details and the issue persists, we would like to investigate this further for you. Please send us a private message with your account details so we can review your billing profile and ensure everything is correctly aligned going forward.
Kind regards,
The Mweb Team
- Visit: https://help.mweb.co.za/articles/account-and-billing/billing-information/how-to-update-your-banking-details
- Log in to your Mweb account
- Navigate to My Account
- Select Billing Information
- Update your banking details and save the changes
Why this is important:
Updating your details directly on your profile ensures that future debit orders are processed against the correct account and helps prevent failed debits, duplicate billing, or interest being app**** due to missed payments. If you’ve already updated your details and the issue persists, we would like to investigate this further for you. Please send us a private message with your account details so we can review your billing profile and ensure everything is correctly aligned going forward.
Kind regards,
The Mweb Team
Mweb's reply16 Apr 2026, 08:43
Official
Hello Duncan. Thank you for sharing your experience. We understand how frustrating billing issues and difficulty reaching support can be, especially when it affects your payments and account status. This is not the level of service we aim to provide. To help ensure your banking details are correctly updated and reflected on your profile, please follow the steps below:
Why this is important:
Updating your details directly on your profile ensures that future debit orders are processed against the correct account and helps prevent failed debits, duplicate billing, or interest being app**** due to missed payments. If you’ve already updated your details and the issue persists, we would like to investigate this further for you. Please send us a private message with your account details so we can review your billing profile and ensure everything is correctly aligned going forward.
Kind regards,
The Mweb Team
- Visit: https://help.mweb.co.za/articles/account-and-billing/billing-information/how-to-update-your-banking-details
- Log in to your Mweb account
- Navigate to My Account
- Select Billing Information
- Update your banking details and save the changes
Why this is important:
Updating your details directly on your profile ensures that future debit orders are processed against the correct account and helps prevent failed debits, duplicate billing, or interest being app**** due to missed payments. If you’ve already updated your details and the issue persists, we would like to investigate this further for you. Please send us a private message with your account details so we can review your billing profile and ensure everything is correctly aligned going forward.
Kind regards,
The Mweb Team