Poor Customer service from Call Centre and website

I app**** on line from a link within my logged inMweb account to change my internet service account to upgrade to a fibre product on 18 th of October. To do this I had to enter my full address. I received the following reference number x ********** at the time. The following day I received an SMS saying my order is cancelled with no reason. I was given number to phone ********** 00 option 1 and 3 . Have sat on line for 10 minutes three times being told to wait no success. I tried looking for a way to query my order online on Myaccount website and could not find any way there are no options given to query an order –quite a useless website query options. On Friday 20th I was contacted by someone from the Mweb sales call centre. She informed me that the reason the order was cancelled was that there is no fibre in our area. I had selected a fibre option from the link on my account page as 20Mbps GB and 200GB. The only offer on the webpage was with OpenServe as service provider. OpenServe told the call centre there was no fibre at our address entered when i placed order. I said that Vumatel had installed the fibre connection and only only two days ago in the townhouse next door in our complex. I was then informed of a Vumatel fibre option which is substantially better than what was offered on the website including free installation and connection. I was not given a reference number but was told that my order would take between six and 8 weeks to process. I requested a confirmation e-mail and was promised this. It is now nearly two weeks later and I have received nothing. I met with a Vumatel agent outside our complex on Monday last week and was told that this waiting period is not correct. I have been an Mweb customer for over 15 years and find your customer service atrocious at present. There are other service providers out there providing a much better service. I have requested cancellation of my account and the fibre order and now have gone to a service provider with service. Most disappointed with Mweb service now and expect better. Excuses for non- availability to make phone contact and service from call centre cannot be tolerated when there is other business providers who can offer better. I am up and running with alternative fibre service provider in less than a week.