Poor customer service & Failed process

I contacted Mweb to downgrade my linespeed from 50/50 to 25/25. Mwebs own confirmation on the downgrade request is that services will continue at current speed until the new speed kicks in on the 1st of the following month. I have however been disconnected since the 14th Aug 24 and the customer service department is absolutely useless. Multiple escalations, each escalating something different clearly they don't know what they are doing. Very disappointing. Almost a week with no wifi and my work and job is taking strain.