tM
thabelo M
1 reviews | Active since Oct 2014
25 Mar 2026, 15:01
Poor Customer Service – Excessive Waiting Time on Call Centre
I would like to raise a complaint regarding the extremely poor customer service I experienced. I called the call centre to cancel my account and was placed on hold from 12:30 to 14:34 without receiving any assistance.
This was very frustrating, especially because the only available option to cancel the account is through the call centre. Keeping customers on hold for such an extended period without support is unacceptable and reflects poorly on the service provided.
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Mweb's replyOfficial
25 Mar 2026, 15:20Hi Thabelo. Thank you for bringing this to our attention. We completely understand how frustrating it must have been to wait on hold for such an extended period without receiving the support you needed. This is not the standard of service we aim to deliver, and your feedback has been shared with the relevant teams for review. To assist you further, we have reached out to our Retentions team to review your profile and get in touch directly to discuss your cancellation and the next steps as soon as possible. We appreciate your patience while we work to ensure this matter is handled efficiently, and we are committed to providing a smoother and more responsive experience moving forward.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply25 Mar 2026, 15:20
Official
Hi Thabelo. Thank you for bringing this to our attention. We completely understand how frustrating it must have been to wait on hold for such an extended period without receiving the support you needed. This is not the standard of service we aim to deliver, and your feedback has been shared with the relevant teams for review. To assist you further, we have reached out to our Retentions team to review your profile and get in touch directly to discuss your cancellation and the next steps as soon as possible. We appreciate your patience while we work to ensure this matter is handled efficiently, and we are committed to providing a smoother and more responsive experience moving forward.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team