Poor Customer Service

I have been experiencing problems with my fibre since Sunday. I logged a call with Mweb on Sunday 21st Feb. I then had to follow up on Monday, Tuesday, and Wednesday to get a response from Mweb. This is really an inconvenience as I am working from home and have had NO internet connection since Sunday. It's been 5 days and still no technician has come to see to the problem. The customer care and service from Mweb is appauling.