LJvV
Liesl Jansen van Vuuren
1 reviews | Active since Mar 2012
25 Mar 2026, 10:55
POOR CUSTOMER SERVICE
Absolutely shocking that any business can think it is ok for their customers to be kept on hold for an hour!!! Fibre off since Saturday and they just keep on escalating..
Helpful (0)
Replies (8)0
Replies (8)
Mweb's replyOfficial
25 Mar 2026, 11:01Hi Liesl, we can see how incredibly frustrating this has been, especially with your fibre service being down since Saturday and the long waiting times you’ve experienced. Your frustration is completely understandable.
To help us look into this further, please send us a direct message with your account details. This will allow us to locate your account and provide guidance and support regarding your service.
Thank you for your patience as we work with you on this matter.Kind regards,
The Mweb Team
To help us look into this further, please send us a direct message with your account details. This will allow us to locate your account and provide guidance and support regarding your service.
Thank you for your patience as we work with you on this matter.Kind regards,
The Mweb Team
Best regards,
Mweb's reply25 Mar 2026, 11:01
Official
Hi Liesl, we can see how incredibly frustrating this has been, especially with your fibre service being down since Saturday and the long waiting times you’ve experienced. Your frustration is completely understandable.
To help us look into this further, please send us a direct message with your account details. This will allow us to locate your account and provide guidance and support regarding your service.
Thank you for your patience as we work with you on this matter.Kind regards,
The Mweb Team
To help us look into this further, please send us a direct message with your account details. This will allow us to locate your account and provide guidance and support regarding your service.
Thank you for your patience as we work with you on this matter.Kind regards,
The Mweb Team
Best regards,
LJvV
Liesl Jansen van Vuuren's updateReviewer Update
25 Mar 2026, 11:06What information do you require - I am still on hold with your useless call centre
LJvV
Liesl Jansen van Vuuren's update25 Mar 2026, 11:06
Reviewer Update
What information do you require - I am still on hold with your useless call centre
Mweb's replyOfficial
25 Mar 2026, 11:10Hi Liesl, to help us look into this further, please send us a direct message with your account details, along with your ID and cellphone number. This will allow us to provide guidance and support regarding your service.Thank you for your patience as we work with you on this matter.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply25 Mar 2026, 11:10
Official
Hi Liesl, to help us look into this further, please send us a direct message with your account details, along with your ID and cellphone number. This will allow us to provide guidance and support regarding your service.Thank you for your patience as we work with you on this matter.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's replyOfficial
25 Mar 2026, 11:11Hi Liesl, we understand how frustrating it is to be on hold, and we appreciate your patience. We have responded to you via direct message, where you can provide the information needed to assist with your query. Once we have the details, we will be able to provide guidance regarding your service. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply25 Mar 2026, 11:11
Official
Hi Liesl, we understand how frustrating it is to be on hold, and we appreciate your patience. We have responded to you via direct message, where you can provide the information needed to assist with your query. Once we have the details, we will be able to provide guidance regarding your service. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
LJvV
Liesl Jansen van Vuuren's updateReviewer Update
25 Mar 2026, 11:14ID *** ALBERTO NOTHNAGEL
8B COROBRICK CRESC, PIERRE VAN RYNEVELD
8B COROBRICK CRESC, PIERRE VAN RYNEVELD
LJvV
Liesl Jansen van Vuuren's update25 Mar 2026, 11:14
Reviewer Update
ID *** ALBERTO NOTHNAGEL
8B COROBRICK CRESC, PIERRE VAN RYNEVELD
8B COROBRICK CRESC, PIERRE VAN RYNEVELD
LJvV
Liesl Jansen van Vuuren's updateReviewer Update
25 Mar 2026, 11:14TEL ***
LJvV
Liesl Jansen van Vuuren's update25 Mar 2026, 11:14
Reviewer Update
TEL ***
LJvV
Liesl Jansen van Vuuren's updateReviewer Update
25 Mar 2026, 11:19Issue resolved thank you - not sure if coincendence or whether they did attend after this morning's phone call
LJvV
Liesl Jansen van Vuuren's update25 Mar 2026, 11:19
Reviewer Update
Issue resolved thank you - not sure if coincendence or whether they did attend after this morning's phone call
Mweb's replyOfficial
25 Mar 2026, 11:20Hi Liesl, thank you for verifying the details. We can see that an escalation was submitted to Metrofibre to assist with the reconnection of your line. Once the reconnection is completed, a confirmation will be sent to the account holder.
Our order fulfilment team is actively managing this process to ensure the matter is addressed appropriately.We appreciate your patience and understanding while this is being handled.Kind regards,
The Mweb Team
Our order fulfilment team is actively managing this process to ensure the matter is addressed appropriately.We appreciate your patience and understanding while this is being handled.Kind regards,
The Mweb Team
Best regards,
Mweb's reply25 Mar 2026, 11:20
Official
Hi Liesl, thank you for verifying the details. We can see that an escalation was submitted to Metrofibre to assist with the reconnection of your line. Once the reconnection is completed, a confirmation will be sent to the account holder.
Our order fulfilment team is actively managing this process to ensure the matter is addressed appropriately.We appreciate your patience and understanding while this is being handled.Kind regards,
The Mweb Team
Our order fulfilment team is actively managing this process to ensure the matter is addressed appropriately.We appreciate your patience and understanding while this is being handled.Kind regards,
The Mweb Team
Best regards,