POOR CUSTOMER SERVICE

MWEB has really been a pain from the beginning, until now. I placed an order for a fibre connection in my home but later found out they can't install the connection which I understood why, but now they don't want to cancel my order in order to find another ISP that's going to help me. Their customer service is very poor, there is no agent to assist me. I've been wasting money trying to contact them to no avail. This is a serious inconvenience for me and frustrating. Communicating with a bot is really a waste of time.