1 reviews | Active since Sept 2010
Poor customer service can't get hold of them.
Ive tried contacting them via the app. Ive put in multiple requests to move my fibre as inwas moving house. No response from their supposedly online live chat agents. No call backs. Whe i call im left on hold for iver 15 minutes so im forced to hang up. I finally got hold of them and they put in the request to move my fibre. Telkom was here the next day to install the openserve. I've been trying to call Mweb now to cone connect my wifi but how do u get hold of them? Is this customer service? Ive been with them for years. They repeatedly increase their prices. But their customer service is pathetic. Now im in my new home without wifi. God alone knows how long I'll have to wait. They say up to 2 weeks. Thats ridiculous for such a big service provider. Im thinking of switching service providers at this point
We can understand how frustrating this has been, especially after arranging your move, having the Openserve installation completed, and then being left waiting to get connected in your new home. Being without internet after multiple attempts to reach support is certainly not the experience you expected, particularly as a long-standing Mweb customer.We've checked on the matter, and your relocation order is currently awaiting activation. Once the activation is completed, your service will be able to go live at the new address.We recognise the impact this delay is having and the effort you've already made to get updates through various channels. While activation timelines can depend on the network provider's processes, your order remains in progress.Kind regards,
The Mweb Team.
We can understand how frustrating this has been, especially after arranging your move, having the Openserve installation completed, and then being left waiting to get connected in your new home. Being without internet after multiple attempts to reach support is certainly not the experience you expected, particularly as a long-standing Mweb customer.We've checked on the matter, and your relocation order is currently awaiting activation. Once the activation is completed, your service will be able to go live at the new address.We recognise the impact this delay is having and the effort you've already made to get updates through various channels. While activation timelines can depend on the network provider's processes, your order remains in progress.Kind regards,
The Mweb Team.