Poor customer service bad wifi connection paying money to stay disconnected they not willing to assist

Poor customer service experience unfair customer treatment I have recieved from mweb. Dishonesty and inaccurate information. My wifi was disconnected due to outstanding fees they said if you Pay using their apps the system automatically updates and you get reconnected. I paid using the mweb app 3 days ago till today I am still not connected. I called the customer service and tried to explain that I'm still disconnected they rep**** by saying there's nothing wrong with my account from their side it shows that I'm connected. To this day I still do not have connectivity and they are not willing to help. I am looking for a better service provider where I wont be experiencing such cruelty of paying for wifi and still have to buy data to stay connected because the wifi isn't connecting. I'm very dissapointed in MWeb.