LM
Lerato M
1 reviews | Active since Mar 2019
10 Mar 2026, 13:10
Poor customer service as usual
Customer services is absurd, been requesting the whole morning for my internet to be restored, no assistance from technical agent, long hold on line val the phone and chat but the sales team up and running, looking for business but can’t service current clients. So frustrating. Jus reconnect my service, That’s all.
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Mweb's replyOfficial
10 Mar 2026, 13:16 Hello Lerato. Thank you for bringing this to our attention. We understand how frustrating it is to be without your connection, especially after spending time trying to reach support. We can see that one of our support agents was able to connect with you via Live Chat earlier today (Chat ***). The agent has already raised the matter with the relevant teams to prioritise the reconnection of your service as soon as possible. Our teams are actively working on this, and the focus is on restoring your connection without delay. We appreciate you taking the time to engage with us today and remain committed to ensuring your service is back up and running. R^
Mweb's reply10 Mar 2026, 13:16
Official
Hello Lerato. Thank you for bringing this to our attention. We understand how frustrating it is to be without your connection, especially after spending time trying to reach support. We can see that one of our support agents was able to connect with you via Live Chat earlier today (Chat ***). The agent has already raised the matter with the relevant teams to prioritise the reconnection of your service as soon as possible. Our teams are actively working on this, and the focus is on restoring your connection without delay. We appreciate you taking the time to engage with us today and remain committed to ensuring your service is back up and running. R^