Poor customer service and poor business decision

I have to move home because we are taking our elderly parents in, this we an urgent decision we were forced to make. Our new address does not have fibre yet, will only have in 6 months time. I have 6 months left of my contact with MWEB. I have asked for my account to be frozen for 6 months after which I would continue with their service.

They have refused, forcing me to pay the full value of the modem. Not a very intelligent business decision, because in 6 months time, guess who will never use MWEB service again.