Poor customer service and bad helpline service.

So tired of the poor service and pathetic way the customer service line is set up. I moved to a new property on Friday, informed MWEB early Jan that I wish to change my adress. Received an email from Roshaan Tembo stating that frogfoot would activate. To date, no internet and no progress for the entire month. I called on Saturday the 6th Feb asking for assistance and ended with dropped calls and waiting inline to be helped for 43min and 39min respectively. Just to be told the moving dept does not work weekends. Called this morning after 8am and the lady tried to be helpful. I've asked to escalate the matter to her manager and requested a call back. 3hours later and no one has called me. Just shows how little mweb thinks of their customers. Bad bad bad service.