Poor customer service

Frogfoot installed fibre on Tuesday 23rd of February 2021 and I was informed it will take 72 working hours for it to be active but till this day 6th of March 2021 it’s still inactive and they don’t even care enough to call and explain exactly what is the hold up, Mweb is another one not even interested in making sure their contractor is doing what is suppose to, instead they are unreachable. This is just a mess and I wouldn’t encourage anyone to use both frogfoot and Mweb service, customer service is not their priority but money is.