Poor customer service

I notified MWEB about my move to the new address as I moved on 30 June 2021 and I needed my line to be up no later than 5 July 2021 as they said that it will take up to 5 days for me to have internet. I sent an email on the 30 June 2021 and I received a response from Marlon Cyster on 2 July 2021 and I have been from pillar to post to get my Fibre line set up as I am working from home due to Covid. I was contacted by Marlon Cyster on 2 July 2021 who was too technical for my liking and did not provide me with a direct line to contact them. I responded on 3 July 2021 that I would accept the 25mb Uncapped line for R649 even if it means that I do a new contract to absorb costs. I had to call their call center for over an hour on 5 July 2021 as I expected my service to be activated but then I was referred to Trevor Joorste who emailed me on 5 July to accept the 25mb Uncapped line for R649 - which I did however I am still without internet till date. The poor customer experience I am receiving from them is affecting my livelihood detrimentally and I would never recommend using their services to anyone existing client that is considering moving their line. Your assistance in this matter will be greatly appreciated.