AW
Avril W
1 reviews | Active since Jul 2021
11 Apr 2026, 09:55
Poor customer service
Mweb is the worst service provider, I do not recommend it to anyone, I moved addresses and it’s been 3 weeks without connection they are poor with customer service, they take days to respond, they have no direction it’s a mess and unprofessional, poor systems that are not effective and they keep on debiting my account. They WhatsApp is not effective, people keep on promising to call you but I’ve never received a call from Mweb, I tried calling and was on hold for over an hour.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
13 Apr 2026, 12:09Good afternoon, Avril,
We understand how frustrating this situation must be, especially after moving addresses and still being without a connection for several weeks, along with ongoing difficulties reaching support and getting clear feedback.
After checking the account, a cancellation request has been logged with the Retentions Team under reference MWB***8. This has been escalated for urgent follow-up, and the team has been requested to contact you directly to provide further assistance and clarity on the request.
If you need any further assistance, please send a direct message on Hello Peter with your details, and the team will be happy to help.
Kind regards,
The Mweb Team
We understand how frustrating this situation must be, especially after moving addresses and still being without a connection for several weeks, along with ongoing difficulties reaching support and getting clear feedback.
After checking the account, a cancellation request has been logged with the Retentions Team under reference MWB***8. This has been escalated for urgent follow-up, and the team has been requested to contact you directly to provide further assistance and clarity on the request.
If you need any further assistance, please send a direct message on Hello Peter with your details, and the team will be happy to help.
Kind regards,
The Mweb Team
Mweb's reply13 Apr 2026, 12:09
Official
Good afternoon, Avril,
We understand how frustrating this situation must be, especially after moving addresses and still being without a connection for several weeks, along with ongoing difficulties reaching support and getting clear feedback.
After checking the account, a cancellation request has been logged with the Retentions Team under reference MWB***8. This has been escalated for urgent follow-up, and the team has been requested to contact you directly to provide further assistance and clarity on the request.
If you need any further assistance, please send a direct message on Hello Peter with your details, and the team will be happy to help.
Kind regards,
The Mweb Team
We understand how frustrating this situation must be, especially after moving addresses and still being without a connection for several weeks, along with ongoing difficulties reaching support and getting clear feedback.
After checking the account, a cancellation request has been logged with the Retentions Team under reference MWB***8. This has been escalated for urgent follow-up, and the team has been requested to contact you directly to provide further assistance and clarity on the request.
If you need any further assistance, please send a direct message on Hello Peter with your details, and the team will be happy to help.
Kind regards,
The Mweb Team
AW
Avril W's updateReviewer Update
14 Apr 2026, 08:55Mweb is holding me ransom by refusing to release my line. I don’t owe them anything, I’ve been on hold on the WhatsApp line since yesterday, someone from retention called and promised to release my line in an hours time but that never happened. This is frustrating and my business is bleeding money from this. I will report Mweb to the ombudsman and will take further action. I’m handicapped because I’m not able to get any work done. This has been ongoing since the 25th of March and all I get is empty promises. This is a deliberate act of sabotage by Mweb and ********.
AW
Avril W's update14 Apr 2026, 08:55
Reviewer Update
Mweb is holding me ransom by refusing to release my line. I don’t owe them anything, I’ve been on hold on the WhatsApp line since yesterday, someone from retention called and promised to release my line in an hours time but that never happened. This is frustrating and my business is bleeding money from this. I will report Mweb to the ombudsman and will take further action. I’m handicapped because I’m not able to get any work done. This has been ongoing since the 25th of March and all I get is empty promises. This is a deliberate act of sabotage by Mweb and ********.
Mweb's replyOfficial
15 Apr 2026, 10:16Hello Avril,
We understand how frustrating this ongoing situation has been, especially given the extended delays since 25 March and the continued impact it has had on your ability to work and keep your business running smoothly despite multiple attempts to resolve this.
A follow-up has been done with the relevant team, and confirmation has now been received that your line has been released. This should now clear any remaining restrictions and allow you to proceed with moving your service without further delay.
If further assistance is required, you are welcome to send a direct message on Hello Peter with your details so the team can assist you promptly.
Kind regards,
Mweb Team
We understand how frustrating this ongoing situation has been, especially given the extended delays since 25 March and the continued impact it has had on your ability to work and keep your business running smoothly despite multiple attempts to resolve this.
A follow-up has been done with the relevant team, and confirmation has now been received that your line has been released. This should now clear any remaining restrictions and allow you to proceed with moving your service without further delay.
If further assistance is required, you are welcome to send a direct message on Hello Peter with your details so the team can assist you promptly.
Kind regards,
Mweb Team
Mweb's reply15 Apr 2026, 10:16
Official
Hello Avril,
We understand how frustrating this ongoing situation has been, especially given the extended delays since 25 March and the continued impact it has had on your ability to work and keep your business running smoothly despite multiple attempts to resolve this.
A follow-up has been done with the relevant team, and confirmation has now been received that your line has been released. This should now clear any remaining restrictions and allow you to proceed with moving your service without further delay.
If further assistance is required, you are welcome to send a direct message on Hello Peter with your details so the team can assist you promptly.
Kind regards,
Mweb Team
We understand how frustrating this ongoing situation has been, especially given the extended delays since 25 March and the continued impact it has had on your ability to work and keep your business running smoothly despite multiple attempts to resolve this.
A follow-up has been done with the relevant team, and confirmation has now been received that your line has been released. This should now clear any remaining restrictions and allow you to proceed with moving your service without further delay.
If further assistance is required, you are welcome to send a direct message on Hello Peter with your details so the team can assist you promptly.
Kind regards,
Mweb Team