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Ouma N
1 reviews | Active since Mar 2017
03 Mar 2026, 12:31
Poor Customer service
HelloPeter I would to ask you to assist me with Mweb, I have been trying to get hold of them but with no assistance ,you call you are put on hold until the call drops,you whatsapp them you put on hold until you give up ,I recently put their fibre which was terrible and I cancelled within a week and they advised that they want R1725 for cancellation fee and I submitted their router where they asked me to the next thing they attempt to debit my account while I never even used their fibre and when I want,I made their payment 1000 and left with 735 to arrange to pay that I dont get any one to assist .this company is soo poor,their service is useless
Helpful (0)
Replies (11)0
Replies (11)
Mweb's replyOfficial
03 Mar 2026, 13:06Good day, Ouma,
We understand how frustrating this situation must be, especially after multiple attempts to get assistance and dealing with unexpected charges. We want to ensure your cancellation and payment concerns are properly addressed. We’ve arranged for the relevant team to review your query and provide further assistance.
Thank you for your patience, and we’ll work to get this matter resolved as quickly as possible.
We understand how frustrating this situation must be, especially after multiple attempts to get assistance and dealing with unexpected charges. We want to ensure your cancellation and payment concerns are properly addressed. We’ve arranged for the relevant team to review your query and provide further assistance.
Thank you for your patience, and we’ll work to get this matter resolved as quickly as possible.
Mweb's reply03 Mar 2026, 13:06
Official
Good day, Ouma,
We understand how frustrating this situation must be, especially after multiple attempts to get assistance and dealing with unexpected charges. We want to ensure your cancellation and payment concerns are properly addressed. We’ve arranged for the relevant team to review your query and provide further assistance.
Thank you for your patience, and we’ll work to get this matter resolved as quickly as possible.
We understand how frustrating this situation must be, especially after multiple attempts to get assistance and dealing with unexpected charges. We want to ensure your cancellation and payment concerns are properly addressed. We’ve arranged for the relevant team to review your query and provide further assistance.
Thank you for your patience, and we’ll work to get this matter resolved as quickly as possible.
ON
Ouma N's updateReviewer Update
03 Mar 2026, 13:15The team is not assisting , I have paid the full appointment of installation and return the router 3 days of using it but Mweb said the amount i paid is not for cancellation but for monthly subscription which I never even used your fibre .you are not fair to a customer at all and now you attempt to debit my account with the services that I never used
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Ouma N's update03 Mar 2026, 13:15
Reviewer Update
The team is not assisting , I have paid the full appointment of installation and return the router 3 days of using it but Mweb said the amount i paid is not for cancellation but for monthly subscription which I never even used your fibre .you are not fair to a customer at all and now you attempt to debit my account with the services that I never used
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Ouma N's updateReviewer Update
03 Mar 2026, 13:16Your router never worked at my premises ,you can even check and see how long was it used
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Ouma N's update03 Mar 2026, 13:16
Reviewer Update
Your router never worked at my premises ,you can even check and see how long was it used
ON
Ouma N's updateReviewer Update
03 Mar 2026, 13:17If mweb is not canceling this account I will definitely take it further ,I paid your cancrllation fre and now you want to take it pay for the monthly fee for what
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Ouma N's update03 Mar 2026, 13:17
Reviewer Update
If mweb is not canceling this account I will definitely take it further ,I paid your cancrllation fre and now you want to take it pay for the monthly fee for what
Mweb's replyOfficial
03 Mar 2026, 14:12Good day, Ouma. We`ve escalated your case to the relevant team, who will thoroughly review your account and reach out to resolve the matter promptly.
Mweb's reply03 Mar 2026, 14:12
Official
Good day, Ouma. We`ve escalated your case to the relevant team, who will thoroughly review your account and reach out to resolve the matter promptly.
ON
Ouma N's updateReviewer Update
03 Mar 2026, 14:32When will I receive a feedback or you still want to debit my account next month even though I dont have your router
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Ouma N's update03 Mar 2026, 14:32
Reviewer Update
When will I receive a feedback or you still want to debit my account next month even though I dont have your router
Mweb's replyOfficial
03 Mar 2026, 15:41Good day, Ouma. We have raised the matter with the relevant team, and they will be in touch with you to review and assist as soon as possible.
Mweb's reply03 Mar 2026, 15:41
Official
Good day, Ouma. We have raised the matter with the relevant team, and they will be in touch with you to review and assist as soon as possible.
ON
Ouma N's updateReviewer Update
04 Mar 2026, 08:41Good day
I have not received any assistance from Mweb despite me waitng for them on the WhatsApp chat since 15h30 yesterday until the chat ended itself without help
I have not received any assistance from Mweb despite me waitng for them on the WhatsApp chat since 15h30 yesterday until the chat ended itself without help
ON
Ouma N's update04 Mar 2026, 08:41
Reviewer Update
Good day
I have not received any assistance from Mweb despite me waitng for them on the WhatsApp chat since 15h30 yesterday until the chat ended itself without help
I have not received any assistance from Mweb despite me waitng for them on the WhatsApp chat since 15h30 yesterday until the chat ended itself without help
Mweb's replyOfficial
04 Mar 2026, 13:04Good day, Ouma. Thank you for bringing this to our attention. We understand how frustrating it can be to wait for support and not receive the assistance you need, and we aim to ensure all our clients receive the service they expect.
We’ve escalated your matter to our Cancellations Team and requested that they reach out to you directly to address your concerns and provide the necessary support.
You can expect to be contacted soon. Thank you for your patience and for allowing us the opportunity to assist. T^
We’ve escalated your matter to our Cancellations Team and requested that they reach out to you directly to address your concerns and provide the necessary support.
You can expect to be contacted soon. Thank you for your patience and for allowing us the opportunity to assist. T^
Mweb's reply04 Mar 2026, 13:04
Official
Good day, Ouma. Thank you for bringing this to our attention. We understand how frustrating it can be to wait for support and not receive the assistance you need, and we aim to ensure all our clients receive the service they expect.
We’ve escalated your matter to our Cancellations Team and requested that they reach out to you directly to address your concerns and provide the necessary support.
You can expect to be contacted soon. Thank you for your patience and for allowing us the opportunity to assist. T^
We’ve escalated your matter to our Cancellations Team and requested that they reach out to you directly to address your concerns and provide the necessary support.
You can expect to be contacted soon. Thank you for your patience and for allowing us the opportunity to assist. T^
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Ouma N's updateReviewer Update
01 Apr 2026, 10:33Good day
In addition to this review, Mweb did not cancel the contract,regardless of me submitting their router and paying the cancellation fee, On the 27 March Mweb tried to debit the subscription fee of the WIFI that I never used .Can this be resolved now
In addition to this review, Mweb did not cancel the contract,regardless of me submitting their router and paying the cancellation fee, On the 27 March Mweb tried to debit the subscription fee of the WIFI that I never used .Can this be resolved now
ON
Ouma N's update01 Apr 2026, 10:33
Reviewer Update
Good day
In addition to this review, Mweb did not cancel the contract,regardless of me submitting their router and paying the cancellation fee, On the 27 March Mweb tried to debit the subscription fee of the WIFI that I never used .Can this be resolved now
In addition to this review, Mweb did not cancel the contract,regardless of me submitting their router and paying the cancellation fee, On the 27 March Mweb tried to debit the subscription fee of the WIFI that I never used .Can this be resolved now
Mweb's replyOfficial
01 Apr 2026, 12:54Good day, Ouma.
We have escalated your feedback directly to the Cancellations team to review and email you to further advise ASAP.
Kind regards,
The Mweb Team
We have escalated your feedback directly to the Cancellations team to review and email you to further advise ASAP.
Kind regards,
The Mweb Team
Mweb's reply01 Apr 2026, 12:54
Official
Good day, Ouma.
We have escalated your feedback directly to the Cancellations team to review and email you to further advise ASAP.
Kind regards,
The Mweb Team
We have escalated your feedback directly to the Cancellations team to review and email you to further advise ASAP.
Kind regards,
The Mweb Team