HP
Hendry P
1 reviews | Active since Dec 2024
09 Apr 2026, 14:53
Poor customer service
I’ve spend so much airtime today and have not even spoken to one technician it’s frustrated how my airtime just disappeared without getting help their customer service is very very poor
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Replies (1)
Mweb's replyOfficial
09 Apr 2026, 15:07Hello Hendry.
We can see how frustrating this experience has been, especially after spending airtime without being able to connect to a technician. That’s not the level of accessibility and support we aim to provide, and your feedback is important in helping us improve this.Let’s get you the assistance you need without any further inconvenience. Please share your query and your registered email address with us via private message so we can access your profile and assist you directly from this platform.Once we have your details, we will take ownership of your case and ensure you receive the support you need, with clear and timely feedback throughout.We’re here to make this easier for you and will work with you to get this resolved as quickly as possible.
Kind regards,
The Mweb Team
We can see how frustrating this experience has been, especially after spending airtime without being able to connect to a technician. That’s not the level of accessibility and support we aim to provide, and your feedback is important in helping us improve this.Let’s get you the assistance you need without any further inconvenience. Please share your query and your registered email address with us via private message so we can access your profile and assist you directly from this platform.Once we have your details, we will take ownership of your case and ensure you receive the support you need, with clear and timely feedback throughout.We’re here to make this easier for you and will work with you to get this resolved as quickly as possible.
Kind regards,
The Mweb Team
Mweb's reply09 Apr 2026, 15:07
Official
Hello Hendry.
We can see how frustrating this experience has been, especially after spending airtime without being able to connect to a technician. That’s not the level of accessibility and support we aim to provide, and your feedback is important in helping us improve this.Let’s get you the assistance you need without any further inconvenience. Please share your query and your registered email address with us via private message so we can access your profile and assist you directly from this platform.Once we have your details, we will take ownership of your case and ensure you receive the support you need, with clear and timely feedback throughout.We’re here to make this easier for you and will work with you to get this resolved as quickly as possible.
Kind regards,
The Mweb Team
We can see how frustrating this experience has been, especially after spending airtime without being able to connect to a technician. That’s not the level of accessibility and support we aim to provide, and your feedback is important in helping us improve this.Let’s get you the assistance you need without any further inconvenience. Please share your query and your registered email address with us via private message so we can access your profile and assist you directly from this platform.Once we have your details, we will take ownership of your case and ensure you receive the support you need, with clear and timely feedback throughout.We’re here to make this easier for you and will work with you to get this resolved as quickly as possible.
Kind regards,
The Mweb Team