Poor Customer Service

What a poor customer service I am experiencing trying to activate my new MWeb fibre order. It's been two weeks and i am still not connected. I call their call center and get told it is sorted, when i get home i still cannot connect. I am sent from technical and back to sales and still no one wants to tell me what i need to do. When i want to cancel the order altogether I am told i will have to wait 30 days. As it stands, I don't have an idea how this will be resolved. The worse decision ever was choosing MWeb as an ISP, i have never had such an experience with the previous ISPs i have used. Every time i have to call the call center i have to buy airtime, on top of having to buy data bundles daily because they cannot connect my home. I am defeated now.