BS
Blue S
1 reviews | Active since Feb 2025
01 Sept 2026, 09:24
Poor customer service !!!!!
I’ve been in a call for close to 2 hours. No assistance. I’m getting doubled debited. They are so quick to want sales and but no customer service. Can I get assistance!!!! I’m really frustrated. I tried even calling the sales number, the agent was rude and didn’t want to hear me out
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Mweb's replyOfficial
01 Sept 2026, 10:29Hi Palesa,
We can completely understand how frustrating this experience must have been, especially when you're trying to get assistance with a billing concern and feeling unheard when seeking support. This is certainly not the level of service we aim to provide, and we're disappointed to hear about your experience with both the support and sales channels. We can see that you have since been connected to an agent and are currently receiving assistance with your query. Please be assured that your feedback regarding the waiting times, service experience, and agent interaction has been noted. We take all customer feedback seriously, and your comments will be shared with our Service Quality Team for review and improvement.Should you require any further assistance, please reach out to us via Hello Peter and we'll be happy to assist further.
Kind regards,
Mweb Team
We can completely understand how frustrating this experience must have been, especially when you're trying to get assistance with a billing concern and feeling unheard when seeking support. This is certainly not the level of service we aim to provide, and we're disappointed to hear about your experience with both the support and sales channels. We can see that you have since been connected to an agent and are currently receiving assistance with your query. Please be assured that your feedback regarding the waiting times, service experience, and agent interaction has been noted. We take all customer feedback seriously, and your comments will be shared with our Service Quality Team for review and improvement.Should you require any further assistance, please reach out to us via Hello Peter and we'll be happy to assist further.
Kind regards,
Mweb Team
Mweb's reply01 Sept 2026, 10:29
Official
Hi Palesa,
We can completely understand how frustrating this experience must have been, especially when you're trying to get assistance with a billing concern and feeling unheard when seeking support. This is certainly not the level of service we aim to provide, and we're disappointed to hear about your experience with both the support and sales channels. We can see that you have since been connected to an agent and are currently receiving assistance with your query. Please be assured that your feedback regarding the waiting times, service experience, and agent interaction has been noted. We take all customer feedback seriously, and your comments will be shared with our Service Quality Team for review and improvement.Should you require any further assistance, please reach out to us via Hello Peter and we'll be happy to assist further.
Kind regards,
Mweb Team
We can completely understand how frustrating this experience must have been, especially when you're trying to get assistance with a billing concern and feeling unheard when seeking support. This is certainly not the level of service we aim to provide, and we're disappointed to hear about your experience with both the support and sales channels. We can see that you have since been connected to an agent and are currently receiving assistance with your query. Please be assured that your feedback regarding the waiting times, service experience, and agent interaction has been noted. We take all customer feedback seriously, and your comments will be shared with our Service Quality Team for review and improvement.Should you require any further assistance, please reach out to us via Hello Peter and we'll be happy to assist further.
Kind regards,
Mweb Team