Poor customer service

I am utterly disappointed with Vumatel and Mweb's customer service and service delivery. My husband and I contacted Mweb (we had already been with Mweb for 1 year) we informed them on 13 July 2024 that we will be moving to a new house on 1 August 2024 and we would like to move our line over to the new house. Mweb informed us that they would need Vumatel to forcefully remove the current ISP from the new house before we could have our line installed. Fast forward to more than a month later with numerous excuses as to why this hasn't been done yet, the only response we get back from Mweb is "we have escalated to our third party providers to have your address released." This is what we've been dealing with for over a month. On Tuesday 13 August 2024 we were told that we would be contacted by Vumatel to book an installation date BEFORE THE END OF THE WEEK. No surprise that we have not been contacted by ANYONE. We have been phoning and emailing DAILY and still not getting any further with Mweb or Vumatel. I do NOT recommend either company as this has been a constant, exhausting back and forth with no outcome to date.