Poor customer service

Hi Les,

Thank you for sharing your feedback with us. We understand how frustrating it can be when access to a support agent takes longer than expected, and we acknowledge the inconvenience caused by having to rely on chatbots or extended call waiting times.
This is certainly not the experience we aim to provide, and your comments regarding our chat and telephonic support accessibility have been noted. The feedback will be shared with our Service Quality Team for review and improvement, as enhancing customer access to timely support remains a key focus area for us.
Should you require further assistance, you are welcome to reach out to us via direct message on Hello Peter and the team will gladly assist.

Kind regards,
Mweb Team