AN
Anele N
1 reviews | Active since Dec 2025
05 Jun 2026, 11:29
Poor customer service
I have had a very frustrating experience. Emails go unanswered, the chatbot takes an extremely long time to respond, and phone calls are not being answered. I waited on hold for over an hour while being number 4 in the queue, with no assistance received. A technician came to install fibre at my home and informed me that the box was faulty. I was told that someone would return within two days to resolve the issue. It has now been four days, and I have not received a single call, update, or any form of communication. The lack of customer service and communication is unacceptable. I am extremely disappointed and frustrated with the way this matter has been handled.
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Mweb's replyOfficial
05 Jun 2026, 12:08Hi Anele,
We understand how frustrating it must be to be waiting several days without installation being completed, especially after already following up and expecting clear communication and progress. When you’re relying on the service and don’t receive updates, it can feel very concerning. This situation has not reflected the smooth and well‑coordinated order journey we aim to deliver, particularly when it comes to keeping you informed throughout the process. We have requested the team handling orders to urgently follow up on your installation and provide you with direct email feedback on the status and next steps so you are no longer left without clarity.
If you’d like us to provide any additional assistance, please feel free to reach out via Hello Peter, and we’ll continue assisting.
Kind regards,
Mweb Team
We understand how frustrating it must be to be waiting several days without installation being completed, especially after already following up and expecting clear communication and progress. When you’re relying on the service and don’t receive updates, it can feel very concerning. This situation has not reflected the smooth and well‑coordinated order journey we aim to deliver, particularly when it comes to keeping you informed throughout the process. We have requested the team handling orders to urgently follow up on your installation and provide you with direct email feedback on the status and next steps so you are no longer left without clarity.
If you’d like us to provide any additional assistance, please feel free to reach out via Hello Peter, and we’ll continue assisting.
Kind regards,
Mweb Team
Mweb's reply05 Jun 2026, 12:08
Official
Hi Anele,
We understand how frustrating it must be to be waiting several days without installation being completed, especially after already following up and expecting clear communication and progress. When you’re relying on the service and don’t receive updates, it can feel very concerning. This situation has not reflected the smooth and well‑coordinated order journey we aim to deliver, particularly when it comes to keeping you informed throughout the process. We have requested the team handling orders to urgently follow up on your installation and provide you with direct email feedback on the status and next steps so you are no longer left without clarity.
If you’d like us to provide any additional assistance, please feel free to reach out via Hello Peter, and we’ll continue assisting.
Kind regards,
Mweb Team
We understand how frustrating it must be to be waiting several days without installation being completed, especially after already following up and expecting clear communication and progress. When you’re relying on the service and don’t receive updates, it can feel very concerning. This situation has not reflected the smooth and well‑coordinated order journey we aim to deliver, particularly when it comes to keeping you informed throughout the process. We have requested the team handling orders to urgently follow up on your installation and provide you with direct email feedback on the status and next steps so you are no longer left without clarity.
If you’d like us to provide any additional assistance, please feel free to reach out via Hello Peter, and we’ll continue assisting.
Kind regards,
Mweb Team