Poor customer service

Bad service from MWeb , I requested a downgrade on the 12th of January and I was told it will take 3days ...well after few days I got an sms that I must make payment without any clarity....I called MWEB on the 20th January and I was taking from pillar to post...other agents where just putting me on hold and then later on I was being dropped and am calling MWeb with money...I spoke to almost four agents in the 20th...until some agent adviced me to pay the R400 for downgrade before my normal debit order of the 26..so he told me am supposed to pay on their portal but the activation link was not there ..he said he will escalate the matter...yesterday I went to the portal and still the link was not there ..so I did an online payment to MWEb but guess what my internet connection has been cut off since ...I called MWeb again today and spoke to Aluta who confirmed that my payment is reflecting but I was supposed to do it using a link on my profile which is not there...again he said he will escalate the matter for the link to be activate...I mean how pathetic is this? I made a payment and am sitting without internet while MWEB is unable to do the so called link on my problem...MWeb is the worst ISP I have ever came accross