1 reviews | Active since Jul 2021
Poor customer service
My line has still not been released, Vumatel has no correspondence for your office to release the line and I’ve also not received anything from your retention department in writing stating my line has been released, Gretchen from support says she can’t help me cancel she also escalated the matter because on the system it only shows my old order was cancelled not the new one the reference is MWB***6 I received a call from Sadhna yesterday saying she will also escalate to her manager and my line will be released yesterday call reference 898709 still nothing I called Vumatel and there’s nothing on their end You come to a public platform and lie to say the matter has been resolved and it’s not This has been going on for over 3 weeks, very poor customer service, Mweb has got a very *********** management team
We understand how frustrating and exhausting this ongoing process has been, especially with multiple follow-ups over the past three weeks, conflicting feedback, and no clear written confirmation despite assurances that the matter would be resolved. The impact this delay has had on your experience is acknowledged.
We can confirm that your line has been released. Arrangements have also been made with the team responsible for line releases to provide you with the official release reference by SMS as soon as possible for your records and confirmation.
If you need any further assistance, you are welcome to send a direct message on Hello Peter with your details so we can ensure this is prioritised.
Kind regards,
Mweb Team
We understand how frustrating and exhausting this ongoing process has been, especially with multiple follow-ups over the past three weeks, conflicting feedback, and no clear written confirmation despite assurances that the matter would be resolved. The impact this delay has had on your experience is acknowledged.
We can confirm that your line has been released. Arrangements have also been made with the team responsible for line releases to provide you with the official release reference by SMS as soon as possible for your records and confirmation.
If you need any further assistance, you are welcome to send a direct message on Hello Peter with your details so we can ensure this is prioritised.
Kind regards,
Mweb Team