Poor customer service

My experience with MWEB (Account ***8) has been extremely disappointing. Since early January 2026, my fibre connection has been weak, unstable, and unreliable, making it difficult to use for normal online activity. Although the service is not completely non‑functional, the instability makes it unusable for work or communication. I have submitted daily cancellation requests since 9 January, yet MWEB has not processed the cancellation or responded meaningfully. At one point, MWEB asked me to provide a suitable time for a call — I provided the time immediately, but nobody phoned me, and no follow‑up was made. Despite the ongoing issues, MWEB continues attempting to bill me for a service that is not usable. They are also withholding my OpenServe line, preventing me from migrating to another provider. This has forced me to rely on mobile data at my own cost. After receiving no response for two days, I have escalated the matter to ISPA. I am requesting immediate cancellation, release of my line, refund of the R249 processing fee, and confirmation that no further billing will occur