Poor customer interface of Mweb

Very poor, if not dismal customer service. Moved from WebAfrica to Mweb as my new ISP. Had to call them to follow-up on my Fibre activation, kept on the line for over 10 minutes before I was helped (this is over a span of 3no days). One agent even told me it's the customers responsibility to make sure the previous ISP has released the line so that they can take over. Spoke to 5no different agents before any headway was made. Really thought I would get better service from a trusted name as "Mweb" 4no days later and still no active wifi. Although the money was debited out of my account almost a week ago. Asked if I could cancel and get a refund, "you'll get your refund in 15no working days" as a new customer, coming from a horrible ISP to only experience the inept that is Mweb. Called to chase them and ask why I don't have an active line all the while using my own minutes, no feedback via email or phone calls their App is also a joke. No response on the live chat. Transfered from one agent to the next and placed on hold numerous times. Only the be told they have "escalated the query"