Poor customer communication

<p>We recently had hassles logging into our e-mail account - the ADSL line continued to work without an issue, but we simply could not get into our e-mail account.</p> <p>I contacted the technical help line this morning only to be told that it is a common issue caused by Mweb's recent migration of their e-mail server onto a more secure international platform which requires certain minimum criteria in setting a password. If the existing password did not meet the criteria (as was the case with mine), it required a password change.</p> <p>I have no problem with the action taken by Mweb to ensure better security, but I cannot understand why this was not communicated to customers! Come-on guys - it's not rocket science - tell your customers about changes that will (or even could) impact on them before you implement them so that we have time to do the necessary!</p> <p>P.S. I do not want to be contacted by a customer service rep, as I have already sorted the issue out. I just want Mweb to acknowledge that they should have communicated to customers about this beforehand.</p>