Poor customer care, service delivery and expertise to resolve issues

I am the director at *****i Asante accommodations. I ordered MWEB fibre on the 20th of September 2020, which is almost 7 weeks ago. I had not received feedback or response on the matter, regardless of my multiple attempts to get the line active, as I run a guesthouse and my guests need wifi.

After waiting for about 6 weeks, I requested cancellation on the product via telephonic communication and queries tab, as my account was not active yet and couldn't cancel under accounts on log in. After numerous cancellation requests, I still did not receive feedback.

I decided to change my ISP to Bitco last week, after cancellation requests, as I had not received a response from MWEB. After Bitco successfully got the FNO Vumatel to install the fibre, they had difficulty setting up my new Bitco product with the object number, as Mweb now decided to use it. Mweb all of a sudden decided to get the router delivered (after multiple cancellation requests, and even activate the line with no technician who came, and advise me about billing, with no request to do that from my side.

I refuse to open this router box delivered here, I refuse to use Mweb fibre, and I refuse to pay for anything from MWEB because of poor service delivery, customer care and Mweb team efficiency.

Highly not recommended due to above reason, on top of price for service.

Dr. B. Nghondzweni Director: *****i Asante Accommodations Account number: ***8