Poor coverage, service and experience. Ned to cancel ASAP, there are other providers.

Poor coverage, service and experience. I have had a connectivity problem for about 8 days. I called daily without luck, got hold of a consultant who reset the line, but that did not help. Finally get through again 8 days later, and I am told my router is old even before the troubleshooting is done properly. We were not informed that our 2,4 GHz router will need to be changed in the future, at our own cost. What is stopping me from looking for another provider. Which is exactly what I want to do, I waitied to be put though to cancellations with no luck. Please cancel my contract.