POOR CONNECTION

I have been an MWEB subscriber since May 2013. I have been regularly lodging complaints about the poor Internet connection they are providing me with, or the lack thereof, and the problem remains unresolved to this day. It often happens that I don’t have internet connection for several days at a time, or, at best, there is a connection, but the speed is far lower than what I am paying for. Still, despite many days that I have spent without being able to use their service, they have never failed to bill me the full monthly amount. I am tired of complaining and being without Internet, which is essential to my work. I find MWEB's service unsatisfactory and am sorely disappointed.