EM
Ernestacis M
1 reviews | Active since Sept 2018
20 Aug 2026, 13:09
Poor Communication
This can’t be every time I call in I’m always in a long queue waiting for almost 40 min. I’m now in the que and Ive been 1st in line for almost 30 min is this really professional
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
20 Aug 2026, 13:14Hello Ernestacis. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients. Please feel free to send us a private message with your profile and query details for any further assistance.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply20 Aug 2026, 13:14
Official
Hello Ernestacis. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients. Please feel free to send us a private message with your profile and query details for any further assistance.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
EM
Ernestacis M's updateReviewer Update
20 Aug 2026, 13:52It’s an hour and 10min and no one has answered as if I have nothing to do with my time. I’m taking videos and I’ll upload this to social media and next month I’m changing thanks
EM
Ernestacis M's update20 Aug 2026, 13:52
Reviewer Update
It’s an hour and 10min and no one has answered as if I have nothing to do with my time. I’m taking videos and I’ll upload this to social media and next month I’m changing thanks
Mweb's replyOfficial
20 Aug 2026, 14:26Hello Ernestacis
We understand your frustration. Waiting for an hour and 10 minutes without receiving assistance is understandably frustrating, especially when you’ve set aside time to get your query resolved.We’d like the opportunity to assist you directly and without any further delay. Please reach out to us here on this platform via private message with your query and profile details, so we can securely verify your account and look into the matter for you.We appreciate you bringing this to our attention and would value the opportunity to turn this experience around. We are here for you.
Kind regards,
The Mweb Team
We understand your frustration. Waiting for an hour and 10 minutes without receiving assistance is understandably frustrating, especially when you’ve set aside time to get your query resolved.We’d like the opportunity to assist you directly and without any further delay. Please reach out to us here on this platform via private message with your query and profile details, so we can securely verify your account and look into the matter for you.We appreciate you bringing this to our attention and would value the opportunity to turn this experience around. We are here for you.
Kind regards,
The Mweb Team
Mweb's reply20 Aug 2026, 14:26
Official
Hello Ernestacis
We understand your frustration. Waiting for an hour and 10 minutes without receiving assistance is understandably frustrating, especially when you’ve set aside time to get your query resolved.We’d like the opportunity to assist you directly and without any further delay. Please reach out to us here on this platform via private message with your query and profile details, so we can securely verify your account and look into the matter for you.We appreciate you bringing this to our attention and would value the opportunity to turn this experience around. We are here for you.
Kind regards,
The Mweb Team
We understand your frustration. Waiting for an hour and 10 minutes without receiving assistance is understandably frustrating, especially when you’ve set aside time to get your query resolved.We’d like the opportunity to assist you directly and without any further delay. Please reach out to us here on this platform via private message with your query and profile details, so we can securely verify your account and look into the matter for you.We appreciate you bringing this to our attention and would value the opportunity to turn this experience around. We are here for you.
Kind regards,
The Mweb Team