CS
Candice S
1 reviews | Active since Jun 2025
04 Jun 2026, 15:45
POOR CLIENT SERVICES
I have been without wifi for more than 6 weeks. THERE IS NO number to call and when i try i am on the line for hours, when i chat with all of the bot agents all promises and no actions only sms's but no results. I am being debited FOR TWO MONTHS WITH NO WIFI. I have been spending so much money of data....I AM SO ANNOYED AND I EVEN TRIED CANCELLING AND THEY DONT EVEN ACCEPT THAT AS WELL SO NOW I HAVE NO WHERE ELSE TO GO !!
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Replies (3)0
Replies (3)CS
Candice S's updateReviewer Update
04 Jun 2026, 15:49I am chatting to a Mymoena bot now and getting nowhere
CS
Candice S's update04 Jun 2026, 15:49
Reviewer Update
I am chatting to a Mymoena bot now and getting nowhere
Mweb's replyOfficial
04 Jun 2026, 16:30Hello Candice
We can understand how overwhelming and exhausting this situation has been, especially going six weeks without service while still being debited and having to rely on mobile data just to stay connected. That is not the experience anyone should be left dealing with, particularly when repeated attempts to get help have not resulted in resolution.A prolonged loss of connectivity combined with billing continuing in parallel requires immediate end-to-end intervention, not fragmented updates or repeated bot interactions.We have already arranged for the support team to review the profile and contact you directly to discuss the next steps as a priority. This engagement should focus on resolving the root issue rather than repeating standard troubleshooting.In the meantime, it is important that both service restoration and billing correction are treated together so that you are not left carrying costs for a service that is not functioning.The goal here is to ensure a clear resolution path is provided without further delays or repeated back-and-forth, and to get this properly closed out or restored as quickly as possible based on your preference.
Kind regards,
The Mweb Team
We can understand how overwhelming and exhausting this situation has been, especially going six weeks without service while still being debited and having to rely on mobile data just to stay connected. That is not the experience anyone should be left dealing with, particularly when repeated attempts to get help have not resulted in resolution.A prolonged loss of connectivity combined with billing continuing in parallel requires immediate end-to-end intervention, not fragmented updates or repeated bot interactions.We have already arranged for the support team to review the profile and contact you directly to discuss the next steps as a priority. This engagement should focus on resolving the root issue rather than repeating standard troubleshooting.In the meantime, it is important that both service restoration and billing correction are treated together so that you are not left carrying costs for a service that is not functioning.The goal here is to ensure a clear resolution path is provided without further delays or repeated back-and-forth, and to get this properly closed out or restored as quickly as possible based on your preference.
Kind regards,
The Mweb Team
Mweb's reply04 Jun 2026, 16:30
Official
Hello Candice
We can understand how overwhelming and exhausting this situation has been, especially going six weeks without service while still being debited and having to rely on mobile data just to stay connected. That is not the experience anyone should be left dealing with, particularly when repeated attempts to get help have not resulted in resolution.A prolonged loss of connectivity combined with billing continuing in parallel requires immediate end-to-end intervention, not fragmented updates or repeated bot interactions.We have already arranged for the support team to review the profile and contact you directly to discuss the next steps as a priority. This engagement should focus on resolving the root issue rather than repeating standard troubleshooting.In the meantime, it is important that both service restoration and billing correction are treated together so that you are not left carrying costs for a service that is not functioning.The goal here is to ensure a clear resolution path is provided without further delays or repeated back-and-forth, and to get this properly closed out or restored as quickly as possible based on your preference.
Kind regards,
The Mweb Team
We can understand how overwhelming and exhausting this situation has been, especially going six weeks without service while still being debited and having to rely on mobile data just to stay connected. That is not the experience anyone should be left dealing with, particularly when repeated attempts to get help have not resulted in resolution.A prolonged loss of connectivity combined with billing continuing in parallel requires immediate end-to-end intervention, not fragmented updates or repeated bot interactions.We have already arranged for the support team to review the profile and contact you directly to discuss the next steps as a priority. This engagement should focus on resolving the root issue rather than repeating standard troubleshooting.In the meantime, it is important that both service restoration and billing correction are treated together so that you are not left carrying costs for a service that is not functioning.The goal here is to ensure a clear resolution path is provided without further delays or repeated back-and-forth, and to get this properly closed out or restored as quickly as possible based on your preference.
Kind regards,
The Mweb Team
Mweb's replyOfficial
04 Jun 2026, 16:34Hi Candice,
We understand how frustrating it must be to be without a working connection for such an extended period, especially after already making payment and relying on the service daily. Being offline for over six weeks while still being billed is highly disruptive and understandably upsetting.
This situation has clearly not met the level of service and reliability we aim to provide, particularly when it comes to connectivity and timely support.
We’ve reviewed your fault and can confirm that an escalation is already in place with the Vumatel team regarding a required reinstallation. To push this forward, we have followed up again with the Faults Follow‑up Team, requesting that they urgently engage with the network provider and provide you with a clear update as soon as possible.
We remain focused on getting your service restored as urgently as possible and ensuring you receive proper updates moving forward.
If you require any further assistance or want to follow up, you’re welcome to send us a direct message on Hello Peter, and we’ll continue tracking this for you.
Kind regards,
Mweb Team
We understand how frustrating it must be to be without a working connection for such an extended period, especially after already making payment and relying on the service daily. Being offline for over six weeks while still being billed is highly disruptive and understandably upsetting.
This situation has clearly not met the level of service and reliability we aim to provide, particularly when it comes to connectivity and timely support.
We’ve reviewed your fault and can confirm that an escalation is already in place with the Vumatel team regarding a required reinstallation. To push this forward, we have followed up again with the Faults Follow‑up Team, requesting that they urgently engage with the network provider and provide you with a clear update as soon as possible.
We remain focused on getting your service restored as urgently as possible and ensuring you receive proper updates moving forward.
If you require any further assistance or want to follow up, you’re welcome to send us a direct message on Hello Peter, and we’ll continue tracking this for you.
Kind regards,
Mweb Team
Mweb's reply04 Jun 2026, 16:34
Official
Hi Candice,
We understand how frustrating it must be to be without a working connection for such an extended period, especially after already making payment and relying on the service daily. Being offline for over six weeks while still being billed is highly disruptive and understandably upsetting.
This situation has clearly not met the level of service and reliability we aim to provide, particularly when it comes to connectivity and timely support.
We’ve reviewed your fault and can confirm that an escalation is already in place with the Vumatel team regarding a required reinstallation. To push this forward, we have followed up again with the Faults Follow‑up Team, requesting that they urgently engage with the network provider and provide you with a clear update as soon as possible.
We remain focused on getting your service restored as urgently as possible and ensuring you receive proper updates moving forward.
If you require any further assistance or want to follow up, you’re welcome to send us a direct message on Hello Peter, and we’ll continue tracking this for you.
Kind regards,
Mweb Team
We understand how frustrating it must be to be without a working connection for such an extended period, especially after already making payment and relying on the service daily. Being offline for over six weeks while still being billed is highly disruptive and understandably upsetting.
This situation has clearly not met the level of service and reliability we aim to provide, particularly when it comes to connectivity and timely support.
We’ve reviewed your fault and can confirm that an escalation is already in place with the Vumatel team regarding a required reinstallation. To push this forward, we have followed up again with the Faults Follow‑up Team, requesting that they urgently engage with the network provider and provide you with a clear update as soon as possible.
We remain focused on getting your service restored as urgently as possible and ensuring you receive proper updates moving forward.
If you require any further assistance or want to follow up, you’re welcome to send us a direct message on Hello Peter, and we’ll continue tracking this for you.
Kind regards,
Mweb Team