Poor client service

I paid my account in full on 7 January 2026. I then received notice that my account was in arrears. I tried to call the call centre but was cut off 4 times after holding for clos on 30 minutes at a timr. I then tried online chat! What s disaster! One Lindiwe was nor helpful at all. I requested to speak to a supervisor but was informed that she would request the same details as Lindiwe requested. I then ask for a cell no to send proof of payment to. That was denied. I requested an email adress..to no avail.