PE
Pieter E
1 reviews | Active since Sept 2017
13 Oct 2017, 17:51
POOR CLIENT SERVICE AND RESPONSE TIME
I recently moved to a new home where I changed my line to new address. Ever since I moved in the maximum line speed I get is around 0.34Mb/s. I am paying for a 4MB/s line. I have been in contact with them VIA email and customer service. It has been 2 weeks and they still have not resolved this or approved my refund.
I used to be happy with them but recently their client service is extremely poor and if you ever get the opportunity to speak to them over the phone they are rude, impatient and unhelpful. I will not recommend using them as there a way better providers out there hungry for clients and eager to help.
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Mweb's replyOfficial
18 Oct 2017, 13:51Good day esterhuysepe
Thank you for raising your concern.
Please accept our apologies for the delay in your response.
Our records indicate that you are in communication with our technical specialist team. They will remain in contact with you until your query has been resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply18 Oct 2017, 13:51
Official
Good day esterhuysepe
Thank you for raising your concern.
Please accept our apologies for the delay in your response.
Our records indicate that you are in communication with our technical specialist team. They will remain in contact with you until your query has been resolved.
Kind regards
MWEB Client Services
Best regards,