Poor call center service

I've thought by switching from Telkom to your company I would have better service. I'm so disappointed in Mweb .The poor customer service I got today, a appalling I been on different calls on 5 different calls on the same day.

- I called to follow up as to why my Video call are freezing on Skype and whats app -To know what equipment I need to connect VIOP .

On my first callI was told my upload speed is 1MPS and I need a faster plan ,which is so wrong . AS I know my sign-up speeds Is what I'm getting ,then the call dropped .

I called back spoke to a man the call dropped .

Than I called back told her what had happen told her that your stupid IVR system dose not work . Yet she does not know how a apologise. I need to wait on a tech agent to call me which those please are not support trained .

-Then asked her to transfer me to sales . My account has been ID so I aspect a Agent to call the next department and advise them of what my issue is . Not me to do a ID check and then start over for the 5 time .

They have no email address no requested call back every done