Poor and unreliable service

I've been with MWEB for donkey's years and hence very reliant on their e-mail service. I haven't been able to send e-mail for months. I called tech support and spent more than an hour on the phone. I managed to send one email afterwards. I was advised to change my password, for which I was required to complete a form and send a copy of my ID. By the time I'd printed and scanned the form, my e-mail was blocked again. I can't even apply to MWEB to try and sort this out. I just phoned tech help again and, judging by my position in the queue (number 21) and my last experience (number 10), I will need to spend over 2 hours on the phone. I don't have two hours to waste on a company that can't provide the basic service that I have contracted them to provide. It's very poor service. I would not encourage anyone, and especially businesses, to contract with MWEB for e-mail services. The service is unreliable and you have no rights under the contract to expect even partial service.