Poor and pathetic MWEB service as an ISP

I was fed up with Telkom due to their continued poor service and no care attitude. I searched for a new ISP and found Mweb and was very impressed when I saw they were the #1 ISP as indicated on their Web page.

I phoned Sales support and told the representative I cannot afford to be offline because I run my business from home. He assured me that the changeover will be pretty seamless and I should not be without Internet except for the changeover and changing of passwords etc. This sounded great and I was told that I would first need to be disconnected by Telkom before they can do a connection. I contacted Telkom and initiated the cancellation for 31 August. I contacted Mweb on 29th and told them I have a commitment from Telkom that the service will be terminated on Saturday and I was told that the technical team could fix the connection on Sunday the 1st.

My, what a huge mistake that was. I never realised I am dealing with a more *********** organisation than Telkom. When I phoned on Tuesday I was told that I may be lucky to be connected on Thursday 5th. I told the person on the other side of the line this is not acceptable. I was promised the internet would be up straight after Telkom disconnected. I was assured this would be looked into.

On Wednesday I phoned and asked I want to speak to a manager and I was told "give me a chance to resolve this matter" I phoned in the afternoon and I was told the matter had been escalated. However, because the fibre was disconnected for longer than 24 hours the fibre connection was terminated and they had to apply for a new fibre allocation which could take up to 72 hours before been activated. HOW USELESS AND *********** CAN YOU BE.

I phoned again on the morning of the 5th of Sep and said I had enough, I now wanted to speak to the CEO. I was told I could expect to receive a call from someone senior, which never happened. I then called in the afternoon and asked what the status is. The first time I was told to hold as they will just confirm the status. After 10 min of holding on the phone was put down in my ear. The second phone call they put me on hold for 15 min then put the phone down in my ear. Next call I was no 15 in the line then at about 10 I was disconnected. Next phone call I was Proudly told that the office hours are from 8:00 to 5:00 and I should call back tomorrow.

THIS TELLS ME CLEARLY THAT MWEB DOES NOT CARE FOR MY BUSINESS. SECONDLY, THIS IS AN *********** AND BUMBLING BUSINESS AND THIRDLY I WILL BE LUCKY TO BE CONNECTED TO THE INTERNET THIS YEAR. I AM ALREADY IN DAY 5 OF THIS INCOMPETENCE AND INTRANSIGENCE

ITS OBVIOUS THE DIRECTORS HAVE GIVEN THEMSELVES A RATING OF #1 ISP, BECAUSE IT IS VERY CLEAR THEY CAN NEVER BE CAPABLE OF BEING #1 WITH THIS POOR AND PATHETIC SERVICE.

IT IS CLEAR THEY ARE AT THE SAME LEVEL AS TELKOM AND I MUST SEARCH FOR THE #1 ISP