Poor and false advertising

We signed up for a new line on and it was installed 31 July 2025 and searched online and thought that mweb has customer service, so we selected them. It says a new setup worth R1745 as per the screenshot attached.1 week later our line is cut. When we contacted the customer service it states that we are charged for installation and the month in advance. If we were advised that there is no free installation I would have gone with a reputable isp that offers the exact service with the free installation. Iv had multiple isp's previously and never have I been told to pay for a service the exact same day it's installed and also to be charged a new installation. Why is such a huge isp having false advertising? Also seeing that it's been 7 days I feel we can cancel and rather go to a reputable isp that is honest and not deceiving.