Poor and disgusting service

I’m very very disappointed, upset and dissatisfied with MWEB service and way of doing business. I had my fibre installed with the router on 12Feb by Openserve.I discovered that my router a Nokia G240WL has 4 LAN ports but only PORT 4 is working. After mailing Openserve to complain and posting them on Hello Peter, they called me now. They say they checked my router and are sorry to inform me but only my one port is activated. I must call my isp which is MWEB. Why did MWEB not tell me when I ordered the fibre that they will be installing a router where there are 4 ports but only one port will be working or activated. This is totally unacceptable and sly of such a huge company. I want a manager to call me or a supervisor as I want this to be sorted. This is not how business should be done. Be honest and upfront with your potential customers so that we can make up our mind if we want your products or not.Now I’m sitting with a product which is working 50% only. Please sort this matter out ASAP