EN
Enock N
1 reviews | Active since Apr 2026
09 Apr 2026, 18:34
Poor aftersale support system
Poor support services. They are surely not investing in the after sales customer experience. Potential new customers, be warned. The service is the best when they bring you on board as a client, once you are in, be prepared to spend your last cent chasing them because you will hold for so long, and you won't even get a call back should you get cut off or decide to end the call. While you hold, you will receive whatsapp messages requesting you to use the nonexistent online chat service. Thats a special place for you to have a conversation to yourself, then you receive a nice message telling you the chat is closed after a long period of inactivity. How pathetic.
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Replies (4)0
Replies (4)
Mweb's replyOfficial
10 Apr 2026, 10:17Hello Enock. We understand how frustrating this experience has been, especially when trying to reach support and not getting the responsiveness you need. That’s not the level of service we aim to provide, and your feedback is important in helping us address these gaps.We’d like to step in and assist you directly to turn this around. Please send us a private message with your query and confirm your registered email address so we can access your profile and take full ownership of the matter.Once we have your details, we will ensure you receive clear, consistent support and work with you through to resolution without further delays.We appreciate you bringing this to our attention and look forward to assisting you further.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply10 Apr 2026, 10:17
Official
Hello Enock. We understand how frustrating this experience has been, especially when trying to reach support and not getting the responsiveness you need. That’s not the level of service we aim to provide, and your feedback is important in helping us address these gaps.We’d like to step in and assist you directly to turn this around. Please send us a private message with your query and confirm your registered email address so we can access your profile and take full ownership of the matter.Once we have your details, we will ensure you receive clear, consistent support and work with you through to resolution without further delays.We appreciate you bringing this to our attention and look forward to assisting you further.Kind regards,
The Mweb Team
The Mweb Team
Mweb's replyOfficial
14 Apr 2026, 08:49Hi Enock, we can see how difficult and frustrating this situation has been for you, being without service for this long, spending significant time trying to reach support, and then having to rely on your own mobile data for work, schoolwork, and daily household needs is understandably overwhelming. The impact you’ve described is very real, and we do acknowledge the strain this has placed on you. At this stage, our technical team is actively working on resolving the fault and restoring your connection as a priority. We understand the expectation around a temporary LTE router as a workaround; however, we’re not in a position to dispatch temporary backup equipment for this type of fault. The focus remains on resolving the underlying issue so your service can be restored properly and remain stable moving forward. We also recognise your concern around the time, effort, and data costs you’ve incurred while trying to stay connected. Your experience has been noted, and we are treating your case with urgency while the technical team continues their work. We’ll ensure you receive a clear update as soon as there is meaningful progress on the restoration. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply14 Apr 2026, 08:49
Official
Hi Enock, we can see how difficult and frustrating this situation has been for you, being without service for this long, spending significant time trying to reach support, and then having to rely on your own mobile data for work, schoolwork, and daily household needs is understandably overwhelming. The impact you’ve described is very real, and we do acknowledge the strain this has placed on you. At this stage, our technical team is actively working on resolving the fault and restoring your connection as a priority. We understand the expectation around a temporary LTE router as a workaround; however, we’re not in a position to dispatch temporary backup equipment for this type of fault. The focus remains on resolving the underlying issue so your service can be restored properly and remain stable moving forward. We also recognise your concern around the time, effort, and data costs you’ve incurred while trying to stay connected. Your experience has been noted, and we are treating your case with urgency while the technical team continues their work. We’ll ensure you receive a clear update as soon as there is meaningful progress on the restoration. Kind regards,
The Mweb Team
The Mweb Team
EN
Enock N's updateReviewer Update
14 Apr 2026, 16:58Still no one dispatched to resolve the problem regardless all the promises. Its been 7 days of blackout. This is sad. If I stay with you beyond this point, you must know I am completely lost. No ways I can endure this kind of treatment for life, I am paying you money. I cant be begging for service.
EN
Enock N's update14 Apr 2026, 16:58
Reviewer Update
Still no one dispatched to resolve the problem regardless all the promises. Its been 7 days of blackout. This is sad. If I stay with you beyond this point, you must know I am completely lost. No ways I can endure this kind of treatment for life, I am paying you money. I cant be begging for service.
Mweb's replyOfficial
14 Apr 2026, 17:00Hi Enock, we hear your frustration, being offline for 7 days is a serious disruption, especially when you’re paying for a service you rely on daily. We also understand how exhausting it is when you’ve had to keep following up without seeing a clear resolution on-site.Our technical team is currently looking into the matter and working to identify the cause of the ongoing outage. At this stage, the issue is under active investigation and we are pushing for it to be resolved as quickly as possible.Feedback will be provided once the team has completed their checks and there is a clear update on the restoration of your service. We understand the urgency and impact this is having and this remains a priority case.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply14 Apr 2026, 17:00
Official
Hi Enock, we hear your frustration, being offline for 7 days is a serious disruption, especially when you’re paying for a service you rely on daily. We also understand how exhausting it is when you’ve had to keep following up without seeing a clear resolution on-site.Our technical team is currently looking into the matter and working to identify the cause of the ongoing outage. At this stage, the issue is under active investigation and we are pushing for it to be resolved as quickly as possible.Feedback will be provided once the team has completed their checks and there is a clear update on the restoration of your service. We understand the urgency and impact this is having and this remains a priority case.Kind regards,
The Mweb Team
The Mweb Team