Poor After Sales Service/Technical Assistance

I am not pleased with mweb's after service! I added another line/router to the main account, it was delivered and installed very quickly. The router has been installed since last week Thursday, 27th June 2024 till today 02 July 2024 it has no internet connection.

I am finding myself calling mweb everyday for assistance to connect this line. Iam buying airtime and data regularly because of this problem. I have to buy data but have "unccept data" that is not connecting! You call them on the number given for "technical" assistance but struggle to get through. You have to get through to sales first to get to technical, after 5 your calls just hang up coz its after hours even though it is said that technical work till 8pm.

Can Mweb get someone from technical to call me back and assist with this matter as I am fed-up of buying airtime to solve this matter and buying data to keep me connected. Its too much in Cyril's economy! No man!